Submit a Request

Please provide a short description of the issue

Please provide a sufficient amount of detail that clearly explains the issue or behavior. Do not include passwords, login credentials, or personally identifiable information. For Self-hosted clusters, SingleStore Support will be able to assist you the fastest if a cluster report is included. To learn more about how to generate a cluster report, please review our documentation: https://docs.singlestore.com/v7.1/guides/cluster-management/troubleshooting/generating-a-cluster-report/

Urgency or severity of the issue being raised. For more details, please see: https://docs.singlestore.com/v7.1/introduction/faqs/support-faq/#what-does-each-ticket-severity-level-mean

Version of MemSQL in use. The command `SELECT @@memsql_version;` will provide this information.

Please select the current operating environment where your issue exists.

Customers run SingleStore DB on their own infrastructure (Self-hosted) or on the SingleStore Managed Service (formerly Helios) platform (https://www.singlestore.com/managed-service/). Please choose the method the cluster experiencing the issue is using.

Add file or drop files here